October 6, 2025
Success
Major Oil and Gas leader
A utility provider integrated AI Agent Studio with AWS Connect to automate outage reporting bot. Achieved 90% faster resolution updates and reduced inbound agent workload by 50%.
October 6, 2025
Success
A utility provider integrated AI Agent Studio with AWS Connect to automate outage reporting bot. Achieved 90% faster resolution updates and reduced inbound agent workload by 50%.
