Securing AI agents: why the attacks are real and the fixes are practical

Prompt injection may never be fully fixed. The practical answer is to limit what an AI agent can do when it is fooled. Here is how.

24 Oct 2026 · 5 min read · ContactVerse

Say it is an AI: what the EU rules now expect of chatbots and voice agents

Since 2 August 2026, EU rules expect AI chatbots and voice agents to say they are AI. A plain-English guide, with how the UK, India and the US compare. Not legal advice.

24 Oct 2026 · 5 min read · ContactVerse

Voice AI in the contact centre: what is real, what is hype

Callers will use voice AI for routine jobs, but most still want a person available. What the evidence says, and seven questions to ask any supplier.

24 Oct 2026 · 5 min read · ContactVerse

The AI model race: why you should pick outcomes, not favourites

A new flagship model arrives every few weeks, rankings disagree and prices move. How to buy AI conversations without getting locked in.

24 Oct 2026 · 5 min read · ContactVerse

The power behind AI: why electricity, not money, now limits AI

Spending on AI infrastructure doubled in a year, but the grid cannot move that fast. What it means for a business buying AI services.

24 Oct 2026 · 5 min read · ContactVerse

Introducing CVerse Genius 2.0

The next generation of intelligent automation for building, migrating, and managing contact center ecosystems, with AI-assisted migration and natural-language flow generation across AWS Connect and Genesys Cloud CX.

9 Oct 2025

Introducing AI Agent Studio (Beta)

A new visual studio for building, testing, and deploying custom AI agents, now in beta.

Introducing CVerse Genius 1.0

The original release of Genius, ContactVerse's legacy IVR migration engine, built to move contact centers to modern infrastructure in hours, not years.