Legal
This Code of Conduct sets out the standards ContactVerse Galactic Labs Limited holds itself to in building and operating AI agents for contact centers, and the conduct we expect from our employees, contractors, and partners.
Our Commitment
ContactVerse is built on the values of being innovative and curious, respectful of customers, customer-experience centric, bold and transparent, and righteous and trustworthy. This Code of Conduct applies to ContactVerse employees, contractors, and partners, and describes the standards we hold ourselves to when building and operating AI agents for contact centers.
Responsible AI Development
We design AI agents to be transparent about their capabilities and limitations, to escalate to a human when appropriate, and to avoid deceptive or manipulative interaction patterns. We test our AI agents for reliability, fairness, and safety before they are made available to customers, and we continue to monitor their behavior in production.
Data Privacy and Security
We collect and process only the data necessary to deliver our services, in line with our Privacy Policy and Security Policy. Employees and contractors with access to Customer Data are held to strict confidentiality and least-privilege access standards, and violations of data handling policies are treated as serious misconduct.
Fair and Honest Business Practices
We compete on the merits of our products. We do not misrepresent our capabilities, make false claims about competitors, or engage in deceptive sales or marketing practices. Employees must disclose conflicts of interest and may not accept gifts or favors that could influence business decisions.
Respect in the Workplace
ContactVerse is committed to a workplace free from discrimination, harassment, and retaliation, regardless of race, gender, age, religion, disability, sexual orientation, or any other protected characteristic. We expect all employees, contractors, and partners to treat colleagues, customers, and partners with respect.
Compliance with Laws and Regulations
We comply with applicable laws in every jurisdiction in which we operate, including data protection, anti-bribery and anti-corruption, export control, and employment laws. Employees are expected to understand and follow the laws relevant to their role.
Reporting Concerns
Anyone who becomes aware of a suspected violation of this Code of Conduct (whether an employee, customer, or partner) is encouraged to report it to compliance@contactverse.ai. Reports are treated confidentially, and ContactVerse prohibits retaliation against anyone who raises a concern in good faith.
Enforcement
Violations of this Code of Conduct may result in disciplinary action up to and including termination of employment or contract, consistent with our internal policies and applicable law.
