ContactVerse | AI customer conversations for every business

Product

Solutions

AI Knowledge Hub

Book a Demo

TRUST CENTRE

Built to be trusted.

How ContactVerse protects your data, and how to get the full detail when you are ready to talk.

Your data stays in your region

Hosted on AWS in your region, so your customers’ data stays where you expect it.

Encrypted in transit and at rest

Your data is encrypted whenever it moves and whenever it is stored.

Not used to train AI models

Your content is never used to train AI models.

Kept separate from other customers

Each customer’s data and conversations are kept separate from every other customer’s.

Data Processing Agreement

A Data Processing Agreement is available to every customer.

Registered in the UK

ContactVerse Galactic Labs Limited is registered in Scotland and with the UK Information Commissioner’s Office.

Certifications and standards

SOC 2*

GDPR

ISO 27001*

HIPAA*

* Certification in progress

NOT SURE WHAT TO ASK?

12 questions to ask any AI provider

A plain-English checklist for choosing a supplier you can trust, with our own honest answers. Use it on us, and on everyone else.

Read the guide

FAQ

Common questions

Short, honest answers to what people ask us about data and security.

Your data stays in your region. We host on AWS in your region, so your customers’ data stays where you expect it.

No. Your content is never used to train AI models.

Yes. Your data is encrypted whenever it moves and whenever it is stored.

Yes. Each customer’s data and conversations are kept separate from every other customer’s. Larger deployments can run in a dedicated environment set up for your organisation.

GDPR is in place which most UK small businesses need; SOC 2, ISO 27001 and HIPAA are certifications in progress. We are not yet certified in those three, and we will tell you where we are in the process.

Yes. A Data Processing Agreement is available to every customer.

Yes. We share our security pack when you are in conversation with us. Use the button below to request it, and our data protection team will be in touch.

You can report any security concern through our support channel. It is handled by a specialist security team. We would rather hear about a worry early than late.

Need more detail?

Our full security pack is shared during discussions with prospective customers. Request it and our data protection team will be in touch.

Request our security pack