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Practical insights, industry use cases, engineering deep dives and what we are learning while building ContactVerse.

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AI & AgentsAI Agents

Why most AI agent pilots never reach everyday use

Most big companies are trying AI agents. Only about one in four run them at scale. Here is what gets in the way, and how a smaller business can do better.

ContactVerse

Read article →24 Oct 2026 · 5 min read

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AI & Agents

Securing AI agents: why the attacks are real and the fixes are practical

Prompt injection may never be fully fixed. The practical answer is to limit what an AI agent can do when it is fooled. Here is how.

24 Oct 2026 · 5 min read

AI & Agents

Say it is an AI: what the EU rules now expect of chatbots and voice agents

Since 2 August 2026, EU rules expect AI chatbots and voice agents to say they are AI. A plain-English guide, with how the UK, India and the US compare. Not legal advice.

24 Oct 2026 · 5 min read

AI & Agents

Voice AI in the contact centre: what is real, what is hype

Callers will use voice AI for routine jobs, but most still want a person available. What the evidence says, and seven questions to ask any supplier.

24 Oct 2026 · 5 min read

The ContactVerse Dispatch

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From the founder

Kuldeep Sharma

Founder, ContactVerse

I write about AI agents, contact-center technology, product decisions and things we are learning while building the company.

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