About the role

ContactVerse sells AI voice and messaging agents to businesses that will not read a manual, will not attend onboarding and will not call support before giving up. This role owns a slice of what gets built for them, in what order, and why, and holds that decision steady when a dozen good ideas arrive on a Monday.

What you will do

• Own a product area end to end: the problem, the requirement, the sequence and the outcome.
• Decide what does not get built, and be able to defend it.
• Write requirements precise enough to build from, in the chain we use: functional requirement, technical design, change request, endpoint.
• Work with Design and Engineering as peers rather than as a queue.
• Talk to customers, including the ones who are unhappy, and bring back what they actually said rather than what confirms the plan.
• Keep the roadmap honest about what is shipped, what is in build and what is ambition.
• Measure whether the thing you shipped did what you said it would.

Your first year

First 90 days. Owning an area, with a sequenced plan people believe.

By six months. Shipping against it, with evidence of what it changed.

By twelve months. Trusted to say no, and trusted when you say yes.

What you will bring

• Five years or more in product management, having shipped to real customers.
• Can write. Requirements, a case for a decision, a note to a customer.
• Comfortable with technical detail without pretending to be an engineer.
• Has said no to something senior and well-liked, and made it stick.
• Evidence of a decision changed by what a customer actually did, not what they said.
• Has worked in a company small enough that nobody else would do it for you.

Nice to have

• Small and mid-sized business software, where the buyer is also the user.
• Contact centre, telephony or conversational AI.
• Multi-market products where the right answer differs by country.
• Has launched something that failed, and knows why.

What you will work with

A requirements estate across Core and 27 industry verticals, a documentation site generated from it, a change request process, and a delivery pod working to a published schedule.

What this role is not

Not a backlog administrator. The decision is the job.

How we work

Everything is remote and nobody is in an office. The team spans the UK and India, with the main working overlap in the evening IST. The precise pattern is agreed with you rather than imposed.

We are a small company and we write things down. Decisions are recorded, corrections are made to the source rather than to the output, and status is expected to be honest even when it is unwelcome.

Compensation and what we offer

• Fully remote working, with company-provided equipment where the role requires it.
• A role with unusual scope for its level, because the organisation is being built rather than joined.
• Direct access to the founders. There are no layers between this role and the people making the decisions.

How we will assess you

We assess against three or four weighted signals agreed before we read a single CV, rather than against years of experience or a list of tools. Expect three stages:

• Introductory conversation with our People team. About 30 minutes, covering the role, your background and what you are looking for. This first conversation may be with an AI assistant; you will be told at the time and may ask to speak to a person instead.
• Conversation with the hiring manager. About 60 minutes, going deep on what you have done and how you think.
• A working session on a real ContactVerse problem. About 60 to 90 minutes. Not a whiteboard exercise and not a take-home test you do unpaid in your evenings.

We aim to complete the process within three weeks and to give you a decision, with reasons, within three working days of the final stage.

Equal opportunity

ContactVerse is an equal opportunity employer. We welcome applications regardless of age, disability, gender identity or expression, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex or sexual orientation. We select against the published signals for the role and nothing else. If you need an adjustment at any stage of the process, tell us and we will make it. It will not count against you.

Research consistently shows that some candidates apply only when they meet every criterion. If this role interests you and you meet most of what is listed, please apply.

How to apply

Write to career@contactverse.ai quoting reference POS-030, with your CV and a short note (a few paragraphs is plenty) on the part of this role you would most want to get your hands on, and why.