About the role

ContactVerse sells AI agents that answer the phone and the messages for businesses that cannot afford to miss either. This role owns one industry outright,
, from target list to closed deal. Repairs reporting is the highest-volume and most-complained-about channel in the business, and response times are contractual rather than discretionary. Out-of-hours emergencies land on whoever is carrying the phone. You would be the person who understands that problem better than anybody else here. This position covers India only; a separate seller owns the other market, and you would be expected to share what works rather than compete.

Who you would be selling to

Heads of property management, block management and lettings operations.

What our agent does in this industry

• take repair reports, triage urgency and raise the job
• handle out-of-hours emergencies and route genuine ones to the on-call contractor
• answer tenant and leaseholder questions on rent, service charge and access

What shapes the sale here

Rules and constraints. State tenancy and rent control rules govern repair response, and they vary by state. The agent's log becomes the evidence of when a report was made. Client money never touches the agent.

How the sale runs. Operations-led and driven by complaint volume and service-level breaches rather than by cost.

Selling this in India

Data protection. the Digital Personal Data Protection Act 2023, including its consent and notice requirements.

Outbound. TRAI's commercial communication regulations and the DND registry govern outbound calling and messaging, and the penalties for ignoring them are real.

Language. English plus Hindi, and at least one further regional language depending on the customer's footprint. Our India speech stack is built for exactly this.

How buyers here behave. Buyers move faster to a first meeting and slower to a signature, expect price sensitivity and a longer payment cycle, and will test the product on their own languages before anything else.

What you will do

• Own the industry. The target list, the pipeline, the pricing conversation and the forecast.
• Run discovery properly. Find where the calls actually land today and what each missed one costs, because that is the business case.
• Demonstrate the product rather than describe it. Our agent answers the phone; prospects should hear it.
• Bring the objections back. What this industry refuses to accept is more valuable to us than a deal you talked somebody into.
• Keep the CRM true. A pipeline that is not honest is not a pipeline.
• Work with Product on what this industry actually needs, and be specific rather than general.

Your first year

First 90 days. The industry mapped, a qualified pipeline started, and the objections this sector actually raises written down.

By six months. A first customer, or a clear and evidenced reason why this industry is not ready.

By twelve months. A repeatable motion in your industry that somebody else could follow.

What you will bring

• Three years or more in B2B sales, carrying and hitting a number.
• Can run a discovery conversation that finds a problem rather than confirming a pitch.
• Writes well. Most first contact is written, and most of it is ignored for good reason.
• Comfortable selling something early, where the honest answer is sometimes not yet.
• Specific to this industry: understands property management operations, repairs workflows and contractor despatch
• Specific to this industry: can speak to statutory response times without promising a compliance outcome
• Specific to this industry: sells to a buyer whose main driver is reducing complaints and breach exposure

Nice to have

• Contact centre, telephony or conversational AI.
• Has opened a market or a territory from nothing.
• CRM discipline that survives a busy quarter.

What you will work with

NEXXOS, our AI agent platform, which is in Beta with its first live industry; a CRM; and a product team small enough to act on what you bring back. Prices are set in each region's own currency rather than converted.

What this role is not

Not a territory where you wait for marketing to fill the pipeline. For the first year you will build it.

How we work

Everything is remote and nobody is in an office. The team spans the UK and India, and the working pattern is agreed with you rather than imposed; expect some overlap with colleagues in India.

We are a small company and we write things down. Decisions are recorded, corrections are made to the source rather than to the output, and status is expected to be honest even when it is unwelcome.

Compensation and what we offer

• Fully remote working, with company-provided equipment where the role requires it.
• One industry to own outright, rather than a slice of a territory somebody else also sells into.
• Direct access to the founders. There are no layers between this role and the people making the decisions.

How we will assess you

We assess against three or four weighted signals agreed before we read a single CV, rather than against years of experience or a list of logos. Expect three stages:

• Introductory conversation with our People team. About 30 minutes, covering the role, your background and what you are looking for. This first conversation may be with an AI assistant; you will be told at the time and may ask to speak to a person instead.
• Conversation with the hiring manager. About 60 minutes, going deep on what you have sold, to whom, and how you think about this industry.
• A working session on a real ContactVerse opportunity in your industry. About 60 minutes. Not a mock pitch and not an unpaid piece of territory planning.

We aim to complete the process within three weeks and to give you a decision, with reasons, within three working days of the final stage.

Equal opportunity

ContactVerse is an equal opportunity employer. We welcome applications regardless of age, disability, gender identity or expression, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex or sexual orientation. We select against the published signals for the role and nothing else. If you need an adjustment at any stage of the process, tell us and we will make it. It will not count against you.

Research consistently shows that some candidates apply only when they meet every criterion. If this role interests you and you meet most of what is listed, please apply.

How to apply

Write to career@contactverse.ai quoting reference POS-036HB-IN, with your CV and a short note (a few paragraphs is plenty) on why this industry needs what we sell, and where you think we would struggle to convince it.