Solutions
Booking support, itinerary changes, and travel inquiries handled without adding headcount.
Airlines and travel companies use ContactVerse to handle booking changes, disruptions, and loyalty program questions around the clock.
Booking questions get lost during disruptions
Flight delays, cancellations, and itinerary changes trigger a flood of calls all at once, and fixed-size support teams cannot scale fast enough to keep up.
Routine booking and itinerary questions consume the team
Confirmations, seat changes, and baggage questions make up most inbound volume and rarely need a specialist, but they still drive up hold times.
Loyalty members get generic, not personal, outreach
Without proactive touchpoints, frequent travelers rarely hear about relevant offers or disruptions before they are already at the airport.
Inbound Booking Support
Answer booking, itinerary, and disruption questions instantly, any time a traveler calls in.
Trip & Appointment Reminders
Send check-in reminders, confirmations, and rebooking options automatically, without an agent on the line.
Disruption & Status Support
Handle flight delay, cancellation, and rebooking calls at scale during disruption events without long hold times.
Loyalty Reactivation
Re-engage lapsed travelers with personalized outbound calls about relevant offers or itinerary follow-ups.
Billing & Refund Support
Answer billing and refund questions instantly and run friendly reminder calls on outstanding balances.
Verification & Escalation
Verify booking and traveler details on every call, consistently, before routing complex issues to your team.
Lead Scoring & Prioritization
Score inbound trip enquiries by destination fit, budget, and booking intent so your team focuses on the leads most likely to convert.
Proactive Follow-Up
Run automated multi-touch follow-up sequences across WhatsApp, chat, and email based on each traveler's itinerary and booking status.
Operational Alerts & Audit Trail
Flag pending payments, incomplete bookings, and supplier delays before they become service issues, with every AI action logged for full visibility.
Security and compliance, built into every layer of ContactVerse.
SOC 2
GDPR
ISO 27001
HIPAA
